General Provisions

1. These terms and Conditions govern the access and use of our website (hereinafter called “the Website”) and mobile phone application (“the Application”) that enables you to Save and invest mobile money (“the Service”)
2. The English language version of these Terms and Conditions is the applicable version for all languages. Any other language version we may provide is for guidance purposes only. Any dispute or claim arising out of or in connection with the present Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims) will be considered in relation to the English version only.
3. In the present Terms and Conditions the terms “we”,“us”, “our” refer to Tunzi and “you”, “your” refer to any person who accesses and/or uses the Service.
4. These Terms and Conditions along with the Privacy Policy and any other policies that apply to our services, form a legal agreement (the "Agreement") between:
   • You, the User; and
   • Us, Moneto Ventures Limited.
5. By signing up for the services and using the Tunzi Platform, you are accepting and agreeing to be bound by the Agreement. It is therefore important that you understand that access and use of the Service is conditional on your acceptance of present Terms and Conditions.

Information about us and how to get in touch with us

Moneto Ventures limited is a company incorporated under the laws of Rwanda. We are authorized by the Capital Markets Authority, Rwanda to offer the Tunzi investment platform.

The Tunzi investment platform is available as a mobile and web application enables you to save and invest money with ease through your mobile phone.

We can be contacted via the following means:

• Email using the email address: info@tunzi.money
• Website: www.tunzi.money

Definitions

In the present Terms and Conditions the below terms shall have the following meaning(s):

“BK Capital” means BK Capital Rwanda

“Application or App” means the Tunzi mobile phone application that provides money saving and investment services and related information.

“Compliance Officer” means one or more of our staff members responsible for ensuring compliance with laws and regulations applicable to us;

“Fees” means the charges and fees we charge to you for the Service, as applicable, in accordance with the price list published on the Application, or the prices or rates that we communicate to you before we issue a Confirmation, or as provided in these Terms and Conditions;

“Force Majeure Event” means any of the circumstances referred to in Clause 25.2;

“Group saving arrangement” means a App feature that allows individual users to collectively pull funds and invest towards a common goal

“Malicious Code” means computer viruses, trojans, software locks, drop-dead devices, malicious logic or trap door, worms, time bombs, corrupted files or other computer programme routines that are intended to delete, disable, deactivate, damage, detrimentally interfere with, surreptitiously intercept or expropriate any systems, data, personal information or property of another;

“MOMO” means MTN mobile money payment channel;

“Prohibited purpose” means any unlawful purpose (whether such illegality arises in the country from which the funds are saved;

“Transaction” means every deposit that you initiate using the App and/or every other use that you make of the App;

“User” means the individual using the App.

“Website” means the website Tunzi.money operated by us and which provides information on the Tunzi investment platform.

Eligibility and your access rights

By using the Service you warrant that you are at least 18 years old and that you have a legal capacity to enter into legally binding contracts.

We are required by law to carry out security and customer due diligence checks on you in order to provide our Services. Accordingly, we may verify personal details to confirm your identity. We may also pass your personal information to a third party to help us carry out the required due diligence. All information provided by you will be treated securely and strictly in accordance with our Privacy Policy.

You consent to us processing, transmitting, and using your personal data for the purposes of providing the Services. Please see our Privacy Policy.

Your responsibilities and obligations

1. You will not use the Service unless you are at least 18 years old and you have a legal capacity to enter into legally binding contracts.
2. You will pay the fees required for the service during funds withdrawal.
3. You shall comply with these Terms and Conditions as well as with any applicable laws, rules and regulations.
4. That in relation to your registration and use of the Service you will:
   1. provide us with accurate, current, complete and true evidence of your identity and any additional information or evidence we may require to confirm your identity;
   2. supply us with all information and documentation we may ask in order to process your transfer and to comply with any legal requirements applicable to us or to our partners (including without limitation, the Savings Regulations);
   3. update all information you provide to us to keep it accurate, current, complete and true;
   4. not use the Tunzi platform for or in connection with any prohibited purpose or attempt to tamper, hack, modify, overload, or otherwise corrupt or circumvent the security and/or functionality of the website and/or the Application or to infect it with any Malicious Code;
   5. keep your account details secure, you must not share the account or any other transaction details with anybody
5. You understand and accept that:
   1. We are legally obliged to retain information about our users and the transactions that we process for up to 5 years or as may be required from time to time by applicable law or by any regulatory authorities;
   2. All charges for the Service will be charged using our rate published on the Application or as may be communicated to you before we issue a withdrawal Confirmation;
   3. We reserve the right to increase the charges as per the market demands;
   4. You will be liable to us for all losses which we suffer or incur in relation to any fraud or fraudulent activity by you;
   5. You must call us or write an email to us as soon as possible if you believe or suspect that a withdrawal of funds was not executed properly or that the amount has not been received or was only partly received;

Using Our Application Services

The services allow you to open an account, deposit money and invest in the unit trust funds available on the app either individually or through the group savings options.

Once you have registered for the Services and have logged into the App, you can:-

• Invest in the available unit trust funds
• Utilise the group investment function
• Request for a withdrawal
• View the performance of your investments
• Manage your use of the Services.

How the contract is formed between you and us

1. Once you deposit money via the App, an in-app notification will be sent to you acknowledging that the amount has been received.
2. The savings and investing transaction order is subject to our discretionary acceptance. Such acceptance will be communicated to you via the app, e-mail or SMS confirming that we have processed your request for saving (hereinafter called “the Confirmation”).
3. The contract between you and us (hereinafter called “the Contract”) will only be formed when the Confirmation has been sent to you. The Contract relates solely to the investment services that have been confirmed as accepted.

Partnerships

We have partnered with BK Capital, a licensed fund manager in Rwanda.

We may appoint additional or alternative third parties to enable us to provide the savings and investment services to you.

Fund Deposit Options

Users are able to deposit funds for investment purposes by either using the MOMO mobile money service or by linking their cards to the app.

• MOMO deposit channel
  Eligibility
  Users must be a registered MOMO user
  
  Investment option
  BK Capital Limited is the fund manager responsible for investing all funds deposited through the MOMO channel. In this regard, funds deposited via MOMO shall be reflected in BK’s custodial account.
  
  Specifically, the Normal saving goals and Locked Savings will terminate into the BK Capital Money Market Fund and the BK Capital Fixed Income Fund respectively.
  
  Associated charges
  Charges consist of both the MOMO withdrawal charges and our processing charges.
  
  The following charges shall apply: -
  • Withdrawal Fees for amounts between RWF 0-1000 are charged RWF 20 per successful withdrawal
  • Withdrawal Fees for amounts greater than RWF 1,000 are charged RWF 30
  • Withdrawal fees for amounts greater than RWF 40,000 are charged RWF 40
  
  A withdrawal penalty is applicable of 50% on interest earned on the locked goals of the user’s withdrawal before the set maturity.
  
  Discounts on our charges may be available through promotions that we or our partners may offer from time to time. Promotions are subject to terms and conditions and will be honoured in accordance with their published terms.
  
  Our charges may vary from time to time. However, changes in the charges will not apply to any saving and investing transaction in respect for which we have already sent you the Confirmation and proposed future changes shall be prior communicated to all users.

Withdrawal of Funds

Users can request a withdrawal of their invested funds at any time.
Withdrawal requests must be made through the App.
Funds will be sent to the User’s linked Mobile number through the MTN mobile money channel.

Before your withdrawal transaction is complete, you will be provided with the following information:

• The withdrawal amount that you will receive,
• Total amount invested and the total interest earned
• The associated charges as stipulated in clause 9.1.3 and 9.2.4

• A confirmation of the exact amount we are sending,
• Time of the transaction.

Cancellations and Refunds

Starting March 1st 2025, all locked goals which have achieved maturity will be downgraded to normal goals unless they are rolled over. As a customer you will get a notification to upgrade your goal back to a locked goal.

You have a right to cancel the use of our services and request for a withdrawal of your funds before the due date of maturity of the savings goals.

Withdrawals shall be processed in accordance with clause 10.

Claims for refunds and compensation must be supported by all available evidence.

Termination and Suspension of Services

Without prejudice to your rights as herein stated, we reserve the right to terminate or suspend your access to the Tunzi service without prior notice if:

• You use the Service or attempt to use it for any prohibited purpose;
• You attempt to transfer or charge funds from an account that does not belong to you;
• We receive conflicting claims regarding ownership of or the right to withdraw funds from the account;
• You have provided us with false evidence of your identity or you keep failing in providing us with true, accurate, current and complete evidence of your identity or details regarding transactions;
• You attempt to tamper, hack, modify, overload, or otherwise corrupt or circumvent the security and/or functionality of the Application or to infect it with any Malicious Code; or
• You are in breach of these Terms and Conditions;
• You or the order you placed are in breach of any applicable laws or regulations or are made for a Prohibited Purpose;
• Processing the Service in accordance with your order may expose us to liability; or
• We are unable to process your transfer due to variations in business hours, currency availability issues or due to any Force Majeure Event.

Closure or Deletion of Account

You may request for the deletion of their Tunzi account by submitting a request through the app"s Account Delete option or contacting our customer service through info@tunzi.money.

Where such is the case, you may then be required to verify their identity before account deletion is processed for security purposes. An OTP will be sent to verify they own the account.

Upon the completion of the verification, the deletion process will automatically begin 90 days after successful verification.

While the deletion is taking place, your content will still be subject to these T&Cs and data policy.

You have a 90-day window from the date of the account deletion request to reverse the decision. After this period, the account deletion process will be irreversible.

We reserve the right of refusal to delete an account where the deletion would restrict our ability to:

• Investigate illegal activity e.g. fraud and AML related issues.
• Address any genuine enquiry.
• Comply with a legal obligation to preserve evidence or provide a certain record as may be required.

Group Savings Arrangements

Formation of the group
Users with a common investment objective may elect to utilise the group savings arrangement feature in the Tunzi app.

The group features can only accommodate a minimum of 2 and a maximum of 15 members.

Once a group has been formed, members will be required to appoint up to 3 administrators who will be responsible for managing the group activities which include: - adding members and initiating group withdrawals.

How it operates
Deposits/contributions shall be made by the individual members and remaining members shall be notified.

The group contributions shall be summed up and invested collectively.

Interests earned on the group contributions shall be distributed to the members according to their prior agreed interest sharing arrangements. The Tunzi App will not allocate interest according to individual member contribution.

Withdrawals
Withdrawals must be approved by all members before the request can be processed.

Where the withdrawal in question is an individual’s member withdrawal, the other members shall be required to approve the withdrawal of the individual’s principal contribution and the interest to be allocated to the member.

Requests for withdrawals of a deceased member’s contribution shall require approval of the existing members and be accompanied by a copy of evidence of demise. Upon approval, the total sum shall be disbursed to the deceased nominee appointed through the app.

Addition and removal of a member
Addition or removal of a member to the group under any circumstance is subject to the consent of the rest of the group members and also subject to the limits on the maximum and minimum number of a group arrangement.

An active member may elect to leave the group on their own motion but cannot be forcefully removed by the other members.

Removal of a dormant member shall follow the below process:

• Request for the removal by all the remaining members through the Tunzi customer service channels.
• Follow up attempts to be made by Tunzi by reaching out to the dormant member.
• Where follow-ups are unsuccessful, Tunzi shall initiate and process the withdrawal of the members’ total principal amount and the same shall be sent via the deposit channel.
• Clause 14.2.3 shall apply with respect to the interest earned.

Information we provide before the transaction is complete

Before your withdrawal transaction is complete you will be provided with the following information:

• The withdrawal amount that you will receive,
• Total amount saved for normal savings and total amount earned for locked savings
• The maximum total Fee that you will be charged,
• An estimation of time it will take for the funds withdrawn to reflect.

Information provided after we process a transaction

After we process your transaction an in app notifications will be sent to you with the following information:

• A confirmation of the exact amount we are sending,
• Time of the transaction.

Limitations on our liability

1. Claims for refund or compensation must be supported by all available evidence.
2. Except as provided in clause 9.5, we shall not be liable to you or to any third party in relation to the Services, whether for breach of contract, tort (including negligence), misrepresentation, unjust enrichment or any other grounds, for any indirect, incidental, consequential or special damages including any loss of profits or savings or anticipated profits or savings, loss of data, loss of opportunity, loss or reputation, goodwill or business or any economic loss, even if we are advised in advance of the possibility of such loss.
3. Nothing in this clause shall:
   • Exclude or limit liability on our part for death or personal injury resulting from our negligence,
   • Exclude liability for our fraud, our wilful misconduct or gross negligence.
4. We shall not be liable for any breach of our obligations under the Contract to you nor for any failure or delay in performance of any obligations under the Contract arising from or attributable to acts, events, omissions or accidents beyond our reasonable control, including, without limitation, where our failure to perform our obligations arise from:
   • an act of God, fire, flood, earthquake, windstorm or other natural disaster, explosion or accidental damage, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, export controls, breaking off of diplomatic relations or similar actions, terrorist attack, civil war, civil commotion or riots, pandemic or epidemic, industrial disputes, shortages of raw materials or components, general disruptions to transportation, telecommunication systems, power supply or other utilities;
   • the acts, decrees, legislation, regulations or restrictions imposed by any government or state;
   • the actions or omissions of the third parties;
   • malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us;
   • any losses or delays in transmission of messages arising out of the use of any internet access service provider or caused by any browser or other software which is not under our control; or
   • any Malicious Code interfering with the Service (each, a “Force Majeure Event”).
5. Our performance under the Contract shall be deemed suspended for the period that the Force Majeure Event continues and the time for performance will be extended for the duration of that period. We will use our reasonable endeavors to find a solution by which our obligations under the Contract may be resumed despite the Force Majeure Event.

Promotions

All promotions, bonuses or special offers run by Tunzi are subject to promotion specific terms and conditions and any complimentary bonus credited to your account must be used in adherence with such terms and conditions.

In certain cases, we may conclude promotions, bonuses or special offers before the end of the advertised period or may prolong the period of a promotion, bonus or special offer usually due to abuse, limited up-take of the offer or error.

Tunzi reserves the right to disqualify certain countries or individuals from promotional offers.

In the event that Tunzi reasonably suspects that a user of our service has abused, is abusing or is attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a policy adopted by the Tunzi, then Tunzi may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user’s access to that user’s account.

Complaints

We value your feedback as it helps us improve our service. We have established internal procedures for complaints. You can make a complaint in writing to us regarding any aspect of the Service by e-mail to the following addresses: info@tunzi.money

We will investigate your complaint and use reasonable endeavours to come back to you with the results of our investigation within 3 working days after receipt of your complaint.

In a case of fraud or suspicious activity enhanced checks will be reinforced. They will involve the user taking a selfie while holding the national ID they registered with and a code that will be sent to their phone for device verification.

Written communications

Applicable laws and regulations require key information to be made in writing. You therefore agree to receive such written communications electronically. You also agree that electronic means of communication shall be effective for the purpose of the Contract between you and us. The foregoing does not affect your statutory rights.

Notices and communications

Notices given to us must be in the English Language and sent to Moneto Ventures Ltd.

We may give notices to you in connection with any aspect of the Service or any order either through the e-mail address or the postal address that you provided to us or in any other way permitted pursuant to these Terms and Conditions.

Notices to you will be deemed received and properly served immediately after an e-mail is sent to you at the address you provided, or where a notice is sent to your postal address, one day after the date of posting in the case of domestic notices and 6 days in the case of international mail.

Transfer of rights and obligations

We shall be entitled, without your consent, to transfer our rights and obligations under these Terms and Conditions and under any Contract to any of our affiliates or to any entity or person that acquires our business. Any such transfer of rights and obligation will have effect upon notice being given to you (including notices given through the Website or the Application).

We are entitled to perform our obligations to you through subcontractors, agents and other third parties.

You may only transfer your rights and obligations under the Contract if we have agreed to this in writing.

Waiver

Our failure to insist on the strict performance of any of your obligations under the Contract or any clause of these Terms and Conditions, or failure to exercise any of the rights or remedies that accrue to us under the Contract, the T&Cs does not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver of any default will not constitute a waiver of any subsequent default.

A waiver of any term in these Terms and Conditions will only be effective if expressly stated to be a waiver and communicated to you in writing in accordance with these Terms and Conditions.

Severability

If any court or competent authority holds that any of the provisions of these Terms and Conditions or any provision of the Contract are invalid, unlawful or unenforceable to any extent, that shall not affect the other terms of these Terms and Conditions or the Contract which will continue in full force and effect to the fullest extent permitted by law.

Our right to vary these terms and conditions

We reserve the right to revise, amend or replace these Terms and Conditions from time to time to: -

Correct a mistake or bring more clarity to the terms.
Reflect changes to our services offering.
Reflect changes to a legal obligation.

Amendments to these terms will take effect immediately. However, where an amendment materially impacts on you, we will provide you with sufficient notice before effecting the change.

The Terms and Conditions in force at the time that you order Services from us will have effect between you and us for the purpose of that order. We may however notify you of a change to the Terms and Conditions after you place an order but before we send you the Confirmation, in which case, unless you notify us within seven (7) days that you wish to cancel the order, the revised Terms and Conditions will apply.

Third party rights

A person who is not a party to this Agreement shall have no rights to enforce the provisions of this Agreement under the Contracts.

Intellectual property

The Website and the Application, the content, the name Tunzi and other names, logos, signs, domain names, email addresses and other indications of origin displayed on the Website or the Application relating to our products and/or services and all intellectual property relating to them and contained in them (including but not limited to copyrights, patents, database rights, design right, trademarks,) (“IPRs”) are owned by us, our affiliates or third-party licensors.

Other names and logos of third-party product, service and companies displayed on the Website may be the trademarks of third parties.

You shall not acquire any right, title or interest in any such IPRS by reason of the Services or the Contract and all right, title and interest in and to the Website and the Application shall remain our property and/or the property of such other third parties.

You may use the Website and the Application only for the purpose of the bona fide use of our Services as an individual consumer or business customer and only as permitted by these Terms and Conditions or described on the Website.

You are authorised solely to view and to retain a copy of the pages of the Website for your own personal use. The Website and the Application and the Services may not be used for the purpose of testing the Service or to obtain information about the Service or about us.

You may not duplicate, publish, modify, create derivative works from, participate in the transfer or sale of, post on the internet, or in any way distribute or exploit the Website, the Application or any portion thereof for any public or commercial use without our express written permission.

You may not: (a) use any robot, spider, scraper or other automated device to access the Website or the Application or to use the Service; and/or (b) remove or alter any copyright, trade mark or other proprietary notice or legend displayed on the Website (or printed pages of the Website)

Limitations of our liability

We shall not be liable to you or to any third party for: - breach of contract, tort (including negligence), misrepresentation, error of judgement, mistake of law, losses that were not caused by our breach of these terms and conditions, losses that were not reasonable foreseeable at the time of formation of this contract with you, unjust enrichment or any other grounds, for any indirect, incidental, consequential or special damages including any loss of profits or savings or anticipated profits or savings, loss of data, loss of opportunity, loss or reputation, goodwill or business or any economic loss.

We shall also not be liable for acts, events, omissions or accidents beyond our control, which include but are not limited to: -

acts of God, fire, flood, earthquake, windstorm or other natural disaster, explosion or accidental damage, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, export controls, breaking off of diplomatic relations or similar actions, terrorist attack, civil war, civil commotion or riots, pandemic or epidemic, industrial disputes, shortages of raw materials or components, general disruptions to transportation, telecommunication systems, power supply or other utilities;

acts, decrees, legislation, regulations or restrictions imposed by any government or state;

actions or omissions of the third parties;

malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us;

any losses or delays in transmission of messages arising out of the use of any internet access service provider or caused by any browser or other software which is not under our control; or

any Malicious Code interfering with the Service (each, a “Force Majeure Event”).

Our performance under the Contract shall be deemed suspended for the period that the Force Majeure Event continues and the time for performance will be extended for the duration of that period. We will use our reasonable endeavours to find a solution by which our obligations under the Contract may be resumed despite the Force Majeure Event.

Nothing in these terms excludes or limits our liability for claims arising out of our misrepresentation, fraud, wilful misconduct or gross negligence.

Liability and governing law

These terms and conditions adhere to the principles of the applicable laws and any dispute or claims that may arise from them will be construed according to the laws of Rwanda.

Entire agreement

These Terms and Conditions and any document expressly referred to in them constitute the whole agreement between us and you and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us and you relating to the subject matter hereof.

You acknowledge that, in entering into the Contract and accepting these Terms and Conditions, you do not rely on, or will have no remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not expressly set out in these Terms and Conditions or the documents referred to in them.

Nothing in this clause limits or excludes any liability for fraud.